Refund Terms

Effective Date: October 25, 2023

Thank you for shopping with XENOVARTH. We value your satisfaction and aim to provide a seamless experience for our customers. Please review our refund policy to understand your rights and the conditions under which refunds may be issued.

Eligibility for Refunds

To be eligible for a refund, the following criteria must be met:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must have the receipt or proof of purchase from XENOVARTH.
• Refund requests must be made within 30 days of purchase.

Non-Refundable Items

Several types of goods are exempt from being returned. Non-refundable items include:

• Gift cards
• Downloadable software products
• Personal care items

Processing Refunds

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please send us an email at [email protected] and send your item to:

XENOVARTH Returns Department
123 Business Lane
Commerce City, TX 75001
USA

Shipping Returns

To return your product, mail it to the address mentioned above. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

For further inquiries, please contact our customer service team at [email protected] or call us at (555) 123-4567.

Thank you for choosing XENOVARTH!